If something you expected didn't appear in your digest, it's almost always one of a few things.
The message was never forwarded
FamilyHQ only sees mail that reaches your forwarding address. Check that your provider's forwarding rule actually matches the sender — a rule scoped to one school domain won't catch mail from a sports league on a different domain.
Forwarding isn't confirmed yet
If you set up a rule but haven't approved the provider's verification, no mail is flowing yet. Open your dashboard and look for the Confirm forwarding prompt.
It arrived after your digest was built
Digests are assembled on a schedule. A message that lands after the digest was built shows up in the next one. You can always open your dashboard to see the latest captured items in real time.
It was filtered as not relevant
FamilyHQ learns which senders and topics matter to you. If something important was set aside, you can teach it to surface that sender going forward from your dashboard.
Still missing?
If a message was forwarded and confirmed but still isn't showing up, contact support with the sender and rough date and we'll take a look.